Payment & Refund Policy

Subscription Plans

Gluco AI may offer subscription-based access to certain premium features through:

• Monthly subscription plans
• Annual subscription plans
• Promotional offers or discount plans

Pricing may vary depending on region, platform, currency, and promotional offers. The applicable price will always be displayed before completing a purchase.

Free Trial

Gluco AI may offer a 3-day free trial for new users.

• To start the free trial, users may be required to provide a valid payment method.
• If the subscription is not cancelled before the trial period ends, the subscription will automatically convert into a paid subscription and the applicable fee will be charged.
• Users can cancel their trial at any time before the trial period ends to avoid being charged.

Auto-Renewal

• All subscriptions automatically renew at the end of each billing period (monthly or yearly) unless cancelled.
• By subscribing, you authorize Gluco AI to charge the applicable subscription fee to your selected payment method at each renewal cycle.

Cancellation

Users may cancel their subscription at any time. Once cancelled:

• The subscription will remain active until the end of the current billing period
• No further charges will be applied after the current period ends
• Cancellation does not result in a refund for the remaining period of the subscription.

Payment Platforms

Subscriptions and purchases may be processed through:

• Google Play Store
• Apple App Store
• Razorpay (website or direct payment)

Payments processed through third-party platforms are also subject to the billing and payment policies of those platforms.

Refund Policy

All subscription payments are generally non-refundable.

• Refunds will not be issued after payment has been successfully processed, except where required by applicable law.
• However, refund requests may be reviewed on a case-by-case basis at the sole discretion of Habitflows Technologies LLP.

To request a refund, users may contact: support[at]myglucoai.com

Providing the following information may help process requests faster:

• Registered email address
• Payment receipt or transaction ID
• Reason for the refund request

Habitflows Technologies LLP reserves the right to approve or decline refund requests after review.

Promotional Offers and Discount Codes

From time to time, Gluco AI may provide:

• Promotional discount codes
• Influencer referral codes
• Limited-time offers

Promotional purchases and discounted subscriptions are non-refundable and non-transferable unless required by law.

Promotional offers may also be subject to additional terms communicated at the time of the offer.

Failed Payments

If a payment fails during a renewal attempt:

• Gluco AI may retry the payment using the selected payment method
• Access to Gluco AI Pro or premium features may be temporarily suspended until payment is successfully processed
• If payment cannot be completed after multiple attempts, the subscription may be cancelled automatically.

Taxes

• Prices displayed may or may not include applicable taxes depending on the user's region.
• Where required by law, taxes such as GST, VAT, or similar regional taxes may be added to the purchase price at checkout.
• Users are responsible for any applicable taxes associated with their purchases.

Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute through a bank or payment provider may result in:

• Suspension of Gluco AI services
• Restriction or termination of the user account

Users are encouraged to contact support[at]myglucoai.com before initiating a payment dispute so that issues can be resolved quickly.

Abuse, Fraud, and Misuse of Refund Policy

Habitflows Technologies LLP reserves the right to refuse refund requests, suspend accounts, or restrict access if there is evidence of abuse of the refund policy. This may include, but is not limited to:

• Repeated refund requests after extended usage
• Creating multiple accounts to repeatedly access free trials
• Misuse of promotional offers or discount codes
• Fraudulent or suspicious payment activity

Accounts found to be engaging in such behavior may have their access restricted or permanently suspended at the discretion of Habitflows Technologies LLP.

Free Trial Abuse Prevention

Free trials are intended to allow new users to evaluate Gluco AI.

Habitflows Technologies LLP reserves the right to limit or deny free trial access to users who attempt to repeatedly create accounts or otherwise manipulate the free trial system. This may include restrictions based on:

• Device identifiers
• Payment methods
• Email addresses
• Other technical indicators

Payment Verification and Fraud Prevention

To prevent fraud and unauthorized transactions, Habitflows Technologies LLP may perform payment verification checks before granting access to certain services.

If a payment is flagged by our payment providers or internal systems as potentially fraudulent, we may:

• Temporarily suspend the account
• Request additional verification
• Cancel the associated transaction

Habitflows Technologies LLP reserves the right to refuse or cancel transactions suspected of fraud or unauthorized use.

Policy Updates

Habitflows Technologies LLP may update or modify this Payment & Refund Policy at any time. Updated versions will be published within the Gluco AI website or application, and continued use of the service constitutes acceptance of the updated policy.

Contact Information

If you have questions regarding payments, billing, or refunds, please contact:

Habitflows Technologies LLP

Email: support[at]myglucoai.com